Consumer complaints on GST in restaurants

Gurgaon, Haryana

Biggie Hospitality Llp/ Prankster — Service charge and VAT added to bill along with CGST and SGST

We went to this restaurant PRANKSTER shop no.8, 9, 10 sector-29 Gurgaon(Haryana) ph no. 0124-4266653/54 on 01/07/2017 i.e. immediately after the government implied GST to all the sectors following which all the other form of taxes were declared null and void. However on our bill we had to pay service charge, VAT along with CGST and SGST. Bill no : R000192 Even after bringing this to their notice they were not ready to understand the difference and were rude to admit any flaw with bill. We are expecting a refund of this excess tax amount.

Mumbai City, Maharashtra

Malgudi Simply South Restaurant — haven’t revised food rates post gst

Malgudi restaurant based out of infinity mall in andheri west haven’t revised their food prices post gst and are calculating 18% gst on the un revised rates. 

This is unfair as under gst they receive input tax credit which has to be passed on to customer as per the media interaction…

Kailash Parbat Restaurant — haven’t changed the food rates post gst

I was in kailash parbat restaurant located at infinity mall, andheri west today. To my surprise, they haven’t revised their food price which was previously including the tax rate and are charging 18% gst rate on the same.  This is unfair on two accounts (I) they aren’t passing. Hyderabad, AP Here’s What’s Cookin — Charged 20% more than mrp for water bottle. I was charged 20% more than mrp for a half litre water bottle purchased at here’s what’s cookin at hyderabad. The mrp on the water bottle was ₹10 while i was charged ₹12 on the bill. To add to this i was charged 12% gst on the total bill which included even the water bottle amount. I’m attaching the copy of the bill please take a look into it and follow it up with strict action Gautam Buddhnagar, UP Imperfecto — Service charge forcefully applied on bill When the government has launched a policy regarding tax and service charges levied by restaurants, then why are restaurants still charging service charge forcibly? I went to imperfecto (Near gip nioda) along with my friends where they charged us 10% service charge. On questioning the manager, he said, “it is our policy and we have written it on our menu and in front of the restaurant.” on further questioning, about the law and policy in india, he got furious and became angry and eventually refused to accept any kind of notice from the government. As we argued further and started to point out difference between tax and service charge (Which is nothing but tip), his derogatory statements made us furious. He said, “why do you come to these kind of restaurants when you do not have money.” and further added to eat at mcdonalds’. When my friends and i continued to argue, trying to explain the issues with a harder tone to him, he abused us and threatened to throw us out of the restaurant. He even abused one of my female friends when she said it’s one nation so there has to be one policy. We paid the bill and thought to report at consumer court. We need to be cautious about our hard earned money and where it goes. Service charge has never been in the law and is something that restaurants charge saying it’s for their staff. But only a staff will tell you where all the money goes. Be aware. Be responsible. The bill is attached below. Chennai Junior Kuppanna Restaurant — GST Fraud Restaurant Junior Kuppanna at Anna Nagar East, Chennai. This restaurant is raising manual hand written bills without GST number on it but at the same time collecting 18% GST. No computer bills where printed. We had lunch in this restaurant on 02-July-2017. It is high likely they will pocket these GST money without paying to Government. Please take action against this restaurant. Address of the restaurant ———————————– W122, , 3rd Ave, W Block,  Anna Nagar East,  Chennai, Tamil Nadu 600040 Sincerely  Venkat