Consumer alert – Maaza – Black particles found in drink

Product : Maaza

Place : Hyderabad

Issue : Black particles found in drink

Consumer complaint as posted by Dhanashree Malla on Dec 14th in Indian Consumer Complaints Forum

I have bought maaza cool drink on 10-dec-17. After we finished half, there is black sticky particle at the down. We then shifted the cool drink in a plastic glass. Its thick black block of particle inside the cool drink. I have taken pics of the bottle batch details and the black particle which we found. Please let me know how to give complaint against this. This is very dangerous for consumer’s health mostly kids who likes to drink maaza.

PESPRO Comments;

Please file a complaint with your area District Designated Officer (Food Safety) along with the evidences you have for initiating regulatory action.

Food poisoning : 6 hotels shut after students fall sick


A team of officials from the department of healthfood safety department and the healthdivision of the Kalamassery municipality on Saturday conducted checks at hotels and food stalls near the Cochin university of science and technology campus, following reported instances of jaundice at the hostels here.

As many as 15 shops were inspected in the drive and six out of them were given closure notice. The inspection team was headed by district health officer P N Sreenivasan. Officials said that stale food was found even from food stalls inside the campus and they were issued warnings to improve hygiene.
“At least two students have confirmed of having jaundice in the university. From talking to the students we have learnt that they were having food from the eateries near the university. The inspections were conducted following this,” said A S Nawas, health inspector.
Officers said that some of the shops mixed cooked food with uncooked food. “Stale food were found stuffed inside freezers and many expired products were seized in the drive. The outlets lacked health cards and proper licence as well,” said an officer adding that closure notices were issued after finding the violations.
Meanwhile, David Peter, registrar of Cusat said that he was yet to get any official complaints. “No complaints relating to such diseases has been received as of now,” said Peter.
Health officials said that the shops which were closed on Saturday would only be allowed to open again after adhering to all the safety standards as per norms.

Kulfi poisoning lands 180 kids in hospital

 Oct 22, 2017

Two children have been referred to the higher medical center, while one girl is still hospitalised in the district hospital

The five-day long Diwali festivities came a nasty halt on Friday evening for the families of at least 200 children in Dungarpur who suffered from food poisoning after they consumed kulfi at a fair. Howeverm almost all, except three, were sent home after primary medical treatment. Two children have been referred to the higher medical center, while one girl is still hospitalised in the district hospital. Meanwhile, the factory where the kulfi was produced has been seized and a team of health department officials have collected samples of the kulfi.

According to sources, a Diwali fair had been organised At Mara Gamri village, 16 kilometers from Dungarpur district headquarter, in Ramsagra police station area. Following the incident, children were rushed to Gamri Ahara community health center from where they were further referred to district hospital.

“Around 180 children complained of vomiting and abdominal pain and were brought to the hospital,” Dr Indar Lal Panchal, Principle Medical Officer at Dungarpur District Hospital told DNA. “Around 86 of them were immediately admitted to the hospital and the rest were given first aid and discharged. By Saturday evening, almost all of them have been discharged, as their condition improved. Only one girl is still admitted to the the hospital, though her condition is normal as well, but is being kept under observation. Two other children have been referred to higher center in Udaipur, ” Dr Panchal said.

The kulfi was produced at a factory situated in the industrial area of the city. Ram Sagra police caught the factory manager and registered a case against him. On Saturday, a team of health department inspected and seized the factory and even collected samples of stored kulfi. “We have registered a case under relevant sections for further investigation. We area now awaiting results of the sample tests,” said Ajay Singh Rao, SHO, Ramsagra police station.

Pesticides cause farmer deaths , illness in Yavatmal

Lethal spray: Farmers and labourers infected due to toxic insecticides at the Vasantrao Naik Govt. hospital in Yavatmal district on Wednesday.    

472 farmers hospitalised for the same infection in the last three months, 11 died in the last five weeks, five dependant on life support systems

Since last Friday, 35-year-old Maruti Barbhate, a farmer from the Bellora village in the Yavatmal district of Maharashtra, is tied with ropes to a bed in Ward Number 12 of the Vasantrao Naik Government Medical College (VNGMC).

“It took 12 men to control him. He is not in his senses but he keeps on shaking his body with force. He owns three acres of land and cultivated Bt cotton this year. He was considered an expert in spraying pesticides on the plants in our village. On September 29, he accidentally came into contact with the pesticide and fell ill. Since then, he is tied to this bed. I had to come here to take care of him as his wife has just given birth to a baby boy and is in a hospital,” Mr. Barbhate’s sister-in-law Leela told The Hindu.

Mr. Barbhate is one of the 27 farmers currently undergoing treatment at Yavatmal’s VNGMC for infections caused by spraying pesticides on their cotton produce.

Dr. Ashok Rathod, Dean, VNGMC, said 11 farmers and farm labourers have died at the hospital in last five weeks due to infection caused by spraying pesticides in their farms. Over 472 farmers have been admitted to the hospital for the same infection in the last three months.

Five out of 27 farmers in the VNGMC remain critical and dependant on life support systems.

Chhaggan Rathod from the Dattapur village of the district also complained of uneasiness after spraying pesticide on cotton crop last week.

“One drop went into my eye and I fainted. I could not see properly for a couple of days. I was using ‘Police and Polo’ pesticide,” said Mr. Rathod.

According to Mr. Kishor Tiwari, who heads the Maharashtra government’s Task Force to curb farm distress, 19 farmers have lost their lives in the district in the last few weeks due to “improper pesticide use”, and over 1,800 farmers have been reported ill because of the same infection.

Ashok Bhutda, who owns 17 acres on the outskirts of Yavatmal city and cultivates Bt cotton, blamed the increased height of the cotton crop this year for the pesticide infection.

Lethal spray: Farmers and labourers infected due to toxic insecticides at the Vasantrao Naik Govt. hospital in Yavatmal district on Wednesday.  

Bt cotton, pesticides

“This year, the cotton crop has grown up to six feet [in height], forcing farmers and farm labourers to spray above their heights, which put them at risk of coming into contact with the chemicals,” he claimed. Mr. Tiwari blamed Bt cotton and toxic pesticides for the deaths and illness of farmers, and also blamed the district authorities “for failing to educate farmers on the proper use of pesticides”.

Maharashtra’ Minister of State for Agriculture Sadabhau Khot visited Yavatmal on Wednesday and announced the formation of teams of investigating local officers for each tehsil of Yavatmal to inquire into every farmer death in the district.

Consumer alert – Worms in Baby Cerelac food

Food Business Operator : Nestle India

Place : Roh, Dhanbad, Jharkhand State

Product : Baby  Cerelac 

Issue : Worms inside Cerelac 

Consumer complaint posted by achaldbd on July 7th in Indian Consumer Complaints Forum

Its very embarrassing that we have found brown worm in side the baby cerelac food for 10 month. I am a regular customer for the same for past 1 years for my daughter who is of 15 month .On 6th of May I have purchased a stage 3 cerelac from a medical shop at Roh in nawadha bihar Indai for my baby (wheat rice and fruit) . on the same day we feeded the baby but one second day when seeing minutely we saw 4 small brown worm. on the first day we have feeded 4 times to my baby .again its a misappropriate presentation of a big brand. If something happens to my child then i will approach to consumer court and social media.

achal sharma

PESPRO Comment

Consumer can also file complaint with your area District Designated Officer (Food Safety

Beware of microbial.chemical contamination in juices


There is a vast variety of branded juice and soft drinks in the market. However, it is important to judge what is safe and healthy for you. Buy pasteurised juices, check for labels and more, say experts.

Saurabh Arora, founder of, and Pawan Vats, Vice President at Auriga Research (service provider of pharmaceutical testing, food testing and herbal testing), have listed a few pointers one must keep in mind:

  • While selecting the right drink, the best is 100 per cent fruit juice without added sugar, followed by a fruit drink with low sugar content and high quantity of fruit content and then the fruit drinks.

Last in the order are flavoured drinks as they contain no fruit content, but only fruit flavours. Avoid these as all they will do is quench your thirst and will only give you sugar and water.

  • Fruits have a short shelf life and harmful pathogens from contaminated fresh fruit that can enter fruit juices at any time during handling, preparation and processing.

Improperly packaged fruit juices and soft drinks encourage growth of fungi and moulds. Juice manufacturers normally pasteurised juices with a quick high-heat treatment so they are free from pathogens, yeast and moulds and which extends shelf life to between 9 to 12 months depending on the packaging.

So, buying pasteurised juices will help prevent food-borne illnesses. These days some juices are cold pressed and these need to be stored with temperature controls or they will get contaminated. Never buy cold-pressed juices that are in the open unless they are from freezers and chillers.

  • Fresh fruits are susceptible to chemical contamination as insecticides are sprayed on them to prevent pest infusion. Consumers must, therefore, buy fruit juices and other soft drinks only from a fixed-base operator (FBO). Licensed FBOs carry out regular testing of products so chemical contaminants are within regulatory limits.
  • Packaging must be checked for physical damage like dents or breakages as rupture of the container can lead to microbial contamination. Check that the seal is not broken on the inside of juice cartons.
  • A look at the list of ingredients and nutritional facts will give a true picture about the fruit content, quantity of sugar and other substances and additives used in the drinks like colours, preservatives and flavours.

Action against misleading advertisements

The Advertising Standards Council of India (ASCI) has upheld complaints about 100 misleading advertisements related to healthcare, personal care, education, food and beverages and E commerce.
The ads in healthcare category included: Dr. Batra’s Homeopathy Family Clinic, which claimed to have cured over 10 lakh patients in 142 cities for hair fall, skin and other disorders. It also offered cure for sexual problems which was in violation of the Drugs & Magic Remedies Act. Similarly “ Nova Pulse IVF Clinic Private Limited” claimed to have carried out over 10,000 IVF pregnancies. The claim was unsubstantiated. Similarly the catch line of the “Richfeel Health & Beauty Pvt. Ltd”’s ad offered better hair growth just for Re.1with a visual of 1 rupee coin. However the body copy of the ad states the treatment costs as Rs. 60,000/-.
Under personal care category the Hindustan Unilever’s ads “The new Lakme Youth Infinity range keeps the contoured look of youth”, and “Percentages of women who have experienced the sculpting power of Lakme Youth Infinity Day Crème” were found to be unsubstantiated and misleading. “ Marico Ltd”s ad “Parachute Advanced apnaiye aur paiye World’s Best Hair”, was found to be misleading and exaggerated.
In education category “Swadesh Competition Classes, Jodhpur, Rajasthan”’s claim of offering Government job in 3 months was found to be unsubstantiated since there was no data to support the claim. “Orane Institute of Beauty & Wellness” made false claim of having largest network of beauty and wellness Institutes in Delhi-Punjab-Chandigarh-Gujarat-Rajasthan-Haryana-Himachal Pradesh”. It also made a false claim of “100 per cent Job Assistance” through the institute .
Under the Food and Beverages category GlaxoSmithKline’s claim that “Horlicks”, “Helps Manage Healthy Blood Pressure”, was found to be misleading by ambiguity and implication.
In E commerce category, “ Amazon India” ad found to be offering “HTC Desire 620G Dual Sim” for the discounted price of Rs.7375, whereas the actual MRP was Rs.9990. “ Cleartrip”’s advertisement was also found to be misleading. Similarly “Magic Bricks” a property site made false leadership claim. Its website did not quantify the total number of properties displayed or sold.
Also, “Bridgestone India”’s claim that its tyres were eco-friendly was exaggerated. The stunts in normal traffic shown in Bajaj Auto’s ad was in disregard to safety and sought to encourages violation of traffic rules. Similarly Idea Cellular’s ad “ek jaroori suchna! abhi call karen 53111 aur payen 50 Rs ka free recharge”, was false and misleading.Philips Appliances’s ad offering life long free service was also misleading.
In other categories, Indigo Airlines’s offer “With fares starting at just Rs.858, book till 8th November 2016 for travel between 11th January 2017 and 11th April 2017”, was false since no such flight fare exist. Besides, there was no specific information about which route or for which flight this offer was valid.
ASCI’s role has been acclaimed by various Government agencies, including The Department of Consumer Affairs (DoCA), Food Safety and Standards Authority of India (FSSAI) and Ministry of AYUSH. The Supreme Court of India in its recent judgement also affirmed and recognized the self-regulatory mechanism put in place for advertising content by ASCI.