Consumer alert – Safal – Drumstick having dissolved chemicals

Food Business Operator : Safal

Place : Princeton State , DLF Phase V , Gurgaon

Product : Drumstick

Issue : Tasted sour and chemical flavour

Consumer complaints as posted by Nischal Wanjarkhedkar on Nov 14 th in India Consumer Complaints Forum with photo

Bought drum sticks from safal store in princeton estate, dlf phase v, gurgaon (Paytm account safal 82000) on 10/11/2017. It was prepared for lunch on 13/11/2017 and it tested sour with chemicals flavor and unfortunately bite was taken by everyone including children’s within family. Don’t know how harmful it is? Its responsibility of safal to check quality of source, i have kept one drum stuck and can be tested for it.

vegetables drumstick having dissolved chemicals
PESPRO Comments 
The specimen may be given to your are Designated Officer (Food Safety) for testing and regulatory action

Consumer alert : Britannia Industries – Biscuit contains thread

Food Business Operator : Britannia Industries (Manufacturer)

Place : Kolkatta

Product : Marie Gold Biscuit

Issue : Thread in biscuit

Consumer complaint as posted by Guptavicky1996 on Nov 13 in India Consumer Complaints Forum with photos

One of the biscuit of britannia industries, marie gold contains a plastic thread. I was eating biscuits with tea in morning. I was trying to break biscuit but one of the biscuit did not break because it contains a plastic thread which is harmful. I have breaked biscuit in two parts but then also it has not separated, it is joint. As i am enclosing some photos of this biscuit to rectify. I want that please look into the matter.

biscuit contains a thread.biscuit contains a thread.biscuit contains a thread.
biscuit contains a thread.biscuit contains a thread.

Complaint Status

[Nov 13, 2017] Britannia Industries customer support has been notified about the posted complaint.
Response from Britannia Industries 
Dear Customer, 

Please accept our sincere apology in this regard. Kindly write us your concern along with your contact details at for further assistance.

Team Britannia

Pick the best quality meat

The message to eat less meat may be coming through loud and clear, but we can’t ignore the fact that it’s a rich source of proteins, vitamin B-complex (Vitamin B1 to B12), vitamin C, iron, calcium, phosphorous and Omega 3 fatty acids that are required to maintain the nutrition balance in our body.
So it’s important that we pick the best quality meat in order to avail all its nutrition benefits. Here are six tips to help you buy the right stuff:
Check the color: The color of the meat says a lot about its freshness. Poultry meat must be white or light pink. Check that the meat does not have a green tinge, especially under the wings. There should not be any bruises or blood clots on the surface. In the case of red meat, it must be bright red in appearance. If the meat is vacuum packed, it may appear slightly brown. This is also good quality meat and will last longer in the refrigerator.
Check the odor: Poultry meat is generally odor-free but may have a slightly meaty smell on rare occasions. The smell of red meat is very specific to the type of meat and there should not be any variance from the typical smell of a goat or lamb. One should make sure there is no foul or pungent odor to any kind of fresh meat being purchased.
Check the texture: For poultry, the texture should be firm and the muscle fibers must be clearly visible. The meat must not be slimy and if you touch it, the fingers should be dry rather than sticky. The meat should not appear translucent and watery when it is cut. In the case of red meat, it should not fall off easily when it is being cut. The fat should not be yellow in color, as it indicates that the meat is not fresh.
Prefer skinless: The skin of the meat has saturated fatty acids, which are high in calories and can potentially increase the risk of cardiac ailments. Hence, it is always recommended that meat is consumed after removing the skin.
Ensure food safety standards: It is absolutely essential that every packaged meat product has a Food Safety and Standards Authority of India (FSSAI) certified label on it to ensure that all food safety standards are met. This is also the primary reason why you should avoid buying meat from a butcher shop since there is no guarantee of food safety.
The traceability factor: The traceability of meat and understanding how it was sourced and bred is important to determine the quality of meat. The history and ancestry of the animal are also significant indicators of quality. It is always advisable to check farm to fork details on the package while buying meat, whenever the information is available.
Remember, meat is a great source of nutrition, if consumed in the right manner. But also remember that you buying the right kind is important.

Consumer alert : Patanjali Ayurved – Plastic found in Jaggery

Food Business Operator : Patanjali Ayurved (Manufacturer and retailer)

Place : Pune

Product : Jaggery

Issue : Plastic found in Jaggery

Consumer complaint as posted by Pratibha Waghole on Indian COnsumer Complaints Forum on Nov 6-2017

I had bought 1kg jaggery (Gudh) from patanjali megastore opened newly at kharadi, hadapsar road, pune 411014.
I had intentionally bought it from patanjali to be sure that we provide good product to our child.
After using it for couple of days, i found that there was a plastic inside. 
This was never expected at least from patanjali to be so careless about their products. If you talk about other companies mixing in food/ other products then first you have to be sure that you provide quality products to customers.
After facing such incident, all our family members have doubt about other patanjali products as well.
In case if you are outsourcing such products due to high demand, you always have to cross check with the manufacturer and force them to maintain at least the basic quality of the product. Only then people can trust your products. Only to gain more customers is not important but to keep the existing ones satisfied (Though not happy) is the most important thing for any manufacturer.

Complaint Status

[Nov 06, 2017] Patanjali Ayurved customer support has been notified about the posted complaint.

Consumer alert : Fungus in Star Chocolate

Consumer alert : Mondelez India Foods (Manufacturer)

Product : 5 Star Chocolate

Issue : Fungus attack on chocolate

fungus on cadbury five star chocolate

Consumer complaint as posted by Vinaydigumarthi on Nov 1 in Indian Consumer Complaints Forum with photo

I have brought a five star chocolate from a shop near to my house to my sisters kid, and i have noticed that the product is full of fungus on it. I depressed a lot. The cadbury firm should bare my mental agony. Now a days big firms are playing with people health, if i have ate it in a dark place (Traveling bus at night time, during a conversation with neighbour, etc) i wouldn’t have noticed it. It can lead to my death as a slow poison, i think my government will take a quick action against the firm mondelez india foods (Cadbury india).

Complaint Status

[Nov 01, 2017] Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Dear Vinaydigumarthi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has always endeavored to maintain the highest quality standards, and we apologize for any inconvenience this may have caused you. Please enable us to address your concern by writing to, with your purchase and contact details.

Thank you, 
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd.



Consumer alert : Fungus floating in Real Activ Coconut water

Product : Real Activ Coconut water

Place : Gurgaon

Consumer complaint as posted by nbhagat on Oct 31st in Indian Consumer Complaints Forum with photos 


Today we had a team meeting in office and i was very much disappointed after seeing fungus floating over my coconut water bottle.

The manufacturing date for this drink is 09/07/2017 and it says expiry after 6 month and just after 3 month the condition is so surprising.

I am just praying that the other bottles which my colleagues had should have been in better condition and they feel better as they didn’t check it before consuming. I still have the bottle with me in case you people want to check it.

If this is the case sorry to say we should stop consuming.

I am waiting for your revert for better services.

fungus found in real activ coconut waterfungus found in real activ coconut water

TN : Consumers expect action on eateries not following food safety norms

ஓட்டல்களில் அதிகாரிகள் ஆய்வு செய்ய வேண்டும்

மல்லூர், பனமரத்துப்பட்டி பகுதிகளில், 30க்கும் மேற்பட்ட சிறு ஓட்டல்கள் உள்ளன. அதில், பல இடங்களில், கழிவுநீர் குட்டை, சாக்கடை அருகே, உணவு தயாரிக்கும் இடம் உள்ளது. அங்கு, குடிநீர் நிரப்பிய பாத்திரம், பிளாஸ்டிக் பேரலை மூடி வைப்பதில்லை. டிராக்டர் தண்ணீரை விலைக்கு வாங்கி, தரைமட்ட தொட்டி, கட்டடம் மீதுள்ள தொட்டிகளில் சேமித்து வைக்கின்றனர். ஆனால், அவற்றை முறையாக பராமரிக்காததால், கொசுப்புழு உற்பத்தியாகிறது. சுகாதாரமற்ற தண்ணீரில் உணவுகளை தயாரிக்கின்றனர். இதனால், குழந்தைகள் பாதிக்கும் அபாயம் உள்ளது. அதிகாரிகள், ஓட்டல்களில் ஆய்வு செய்ய வேண்டும்.