Consumer alert – Godrej Natures Basket – Selling expired products

Food Business Operator : Godrej Natures Basket

Place : Pune, Maharashtra

Product : Food item

Issue : Selling expired product

Consumer Complaint as posted by Sanjay Shitre on Sept 17th in Indian Consumer Complaints Forum

While buying at wannori shop today… Was shocked to see expired food times stacked in the freezer.

When informed the store manager… The response was… ‘the supplier might have put in by mistake’

Really… What the hell you are there for… Aren’t u suppose to check the product and quality.

Enclosed the pic.

selling expired food items

Consumer alert : Soorya Food Products – Sick after eating cake before expiry dat

Food Business Operator : Soorya Food Products

Place : Thiruvananthapuram

Product : Cake 

Issue : Sick after eating cake due to fungal infection

Consumer complaint as posted by Zakira Ashraf on Sept 16th in Indian Consumer Complaints Forum

with photos 

Fungus on the cake manufactured by SOORYA FOODS before expiry date.

got sick by eating cake of soorya food products before expiry date.edud
Dear Sir/Madam, 
As mentioned above I purchased a cake packet from a bakery on 10/8/17.The manufactured date on the cake packet is 18/8/17 but before expiry date the cake inside the packet got fungul. Me and my son ate that cake without seeing it and we got sick. I’m a mother feeding 4 months baby, he too got sick.I know such incidents are not taken into considerations even by public or by the company but still with hope I’m sending the pics taken by me attached. I request you to take immediate action against the company SOORYA FOODS.
Thanking you.
Yours sincerely
Zakira Asharef.

PESPRO Comments

Pls file complaint with your area District Designated Officer (Food Safety) for initiating regulatory action.


Consumer alert – Parle Products P Ltd.- “Defective” Monaco biscuit

Food Business Operator : Parle Products Pvt. Ltd.

Place : Mumbai City, Maharashtra

Product : Monaco Biscuit

Image result for parle monaco biscuits

Issue : Foreign material presence

Consumer complaint as posted by Yogeer on Sept 15th in India Consumer Complaints Forum

I have purchased Parle Monaco regular 75 gm. Export Quality, on 23 rd August, 2017. ( Receipt is available)

On 8 th September, 2017, I opened one packed, I noticed & found ” Defective ” Monaco biscuit. A foreign material is embedded in the biscuit.

Code No. is NOT visible & readable.

Is wrapper printer approved by CB, AB, and ISO: 22000 & FSSC: 22000?

It is for information and necessary action.

I have already forwarded my complaints to :
1) Parle Products Pvt. Ltd., Mumbai
2) Certification Body : DNV-GL Business Assurance India, Mumbai
3) Accreditation Body: Dutch Accreditation Council
4) Foundation Organization ISO:22000
5) Foundation Organization FSSC:22000 

Note : (1) A problematic biscuit sample, receipt and biscuit wrapper are 

(2) Send your representative to collect the same, 
To resolve the complaint.

PESPRO Comments
Dear Yogeer, With the evidences you have please file complaint with your are District Designated Officer (Food Safety) to resolve this issue since the product needs testing and confirmation of foreign material as claimed by you. Food Safety Dept will not respond to your posts in Consumer Complaints Forum.

FSSAI pushes for an enhanced consumer grievance address system through integration with ‘Smart Consumer’ app

Consumer alert – Nestle product – Maggi – Green in colour

Food Business Operator : Nestle India

Place : Gurgaon , Haryana

Product : Maggi

Issue : Defective – green in colour

Consumer complaint as filed by Anjali Purohit on Sept 11th in Indian Consumer Complaints Forum

We have bought nestle Maggie… Just we opened it, it is fully destroyed as it is green in colour which means there is fungi in it.. It is really a serious matter as it can effect our health also.. How can u do this mistake? It is very harmful for customers… It is not expected from u… Really disappointing…we have checked it is also not expired.. U should take immediate action… See to it

defect in maggiedefect in maggie
PESPRO Comments 
Consumer can file a complaint with your area District Designated Officer (Food Safety) for testing and regulatory action as well as corrective measures by manufacturer.


Consumer alert – Cafe Coffee Day – Rotten cake

Food Business Operator : Cafe Coffee Day

Place : 100 ft road, Indiranangar, Bengaluru

Product : Choko Fantasy Cake

Issue : Rotten 

Consumer complaint : As posted by Hema Thodkar on Sept 8th in Indian Consumer Complaints Forum

Purchased choco fantasy cake on 9/9/17 at 100ft indiranagar bangalore but cake was rotten. When complained and returned there was no response from the staff and the manager purnesh who was present at the store.
There response, customer service and quality is patetic.
I need a solution for this issue.

Recommend food quality check at this place.
Improve customer service which is horrible to the core.

Complaint Status

[Sep 09, 2017] Cafe Coffee Day customer support has been notified about the posted complaint.
PESPRO Comments
For finding a solution, please file a complaint with your area District Designated Officer (Food Safety).

Consumer alert – Mondelez Foods – Cadbury Dairy Milk – Fungus infected – No response to complaint

Food Business Operator : Mondelez India Foods 

Product : Cadbury Dairy Milk Maha pack

Issue : Fungus infected

Consumer Complaint as posted by Saurabh Tarafdar on Sept 8th in Indian Consumer Complaints Forum

Dear sir/madam.
Very sorry to say but i never expect such a hopeless response from a multi national company like cadbury india.
I have inform you both by email and telephonically that both the cadbury maha pack price 40 rupees each are found to be fungus infected. And in response you informed me that your representative will visit to check the item. But till today none of your representative came to my house yet.
It looks like your company is behaving like a hawker who has no responsibility of his product after sell.

Saurabh tarafdar

Complaint Status

[Sep 08, 2017] Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
PESPRO Comments
Response to customer through mails and calls will not be addressed effectively. Please file a complaint with your area District Designated Officer (Food Safety) to look into your issues.