Consumer alert – Complaint against Rasna (Nagpur Orange) juice

Food Business Operator : Rasna Pvt Ltd (Manufacturer)

Place : New Hyderabad, Lucknow

Product : Rasna (Nagpur Orange)

Issue : Vomiting and headache after consuming Rasna (Nagpur Orange)
Consumer complaint : As posted by Foofoo on May 27th in India Consumer Complaints Forum
I am a resident of new hyderabad lucknow and this is to inform you that last night i and my family members had rasna (Nagpur orange) after which we all started suffering from vomiting and headache although it was not an expiry product. I would request the concern authority that please investigate and check your product so that no other customer suffers because of it.
PESPRO Comments
Please confirm with a Doctor that vomiting and headache is due to food poisoning. On Dr s advise you can file a complaint with the District Designated Officer (Food Safety) of your district along with sample and doctors report as evidences for taking regulatory action. Manufacturers will not respond to posts in this forum.

Down with food poisoning , on history paper she scored 72

Meerut: Aarushi Verma could hardly sit for her history exam, as she was detected with poisoning two days before the exam. For a subject she was most scared of, getting ill was the last thing that Aarushi had expected. But, her strong determination and hard work succeeded. Not only did Aarushi — a student of Meerut Public Girls’ School, West End Road — scored 72 marks in history, but also got overall 84% in her CBSE Class XII humanities result.

“Just two days before my history exam, I had gone to school with a friend to get some problems solved by my teacher. She was teaching me when I started puking. Later, I found that I was suffering from food poisoning due to something I ate a day ago. Even on the exam day, I was feeling nauseous. I completed my paper and rushed to home due to my poor health. I hardly had any expectations from my history paper,” said Verma.

History is one subject that Verma had dreaded to reappear. “I have this ‘history phobia’, just like my other friends. After the exam, I was just praying for a decent score. Though my percentage fell a little due to history marks, I am glad that it is over to never come back again,” said Verma.


Incidentally, Verma had even fallen ill during her pre-boards as well. “I am known in the school for falling ill before exams. But, to have fallen ill during boards was something I had least expected. Luckily, it is all gone now,” said Verma.

All that s frozen is not ice cream

As per the Food Safety and Standards Authority of India (FSSAI) ice cream is prepared by freezing a pasteurised mix prepared from milk and/or products derived from milk.

“I hate ice creams,” said no one ever. It’s the one treat that suits every mood and every occasion, making up for all the blues. But it wasn’t until Amul’s ‘Eat real ice cream’ ad, which courted controversy in March and ended up in court, that I began checking whether my cool stick is ice cream or frozen dessert.

The ‘real’ difference

As per the Food Safety and Standards Authority of India (FSSAI) ice cream is prepared by freezing a pasteurised mix prepared from milk and/or products derived from milk. It must be free of artificial sweeteners, but can have sweetening agents such as sugar, dextrose, fructose, liquid glucose, dried liquid glucose, high maltose corn syrup, maltodextrin, honey, fruit and its products, eggs and egg products, coffee, cocoa, ginger and nuts. It may also include bakery products as a separate layer.

While the same sweetening agents and bakery products are permitted for frozen desserts, the difference is that a frozen dessert/confection won’t have milk, but requires freezing a pasteurised mix prepared with milk fat and/or edible vegetable oils and fat, and milk or vegetable protein, or a combination of both.

Milk lollies

These have the same ingredients as ice creams, but contain far less milk-fat, protein and solids.

A palate test…

…is an easy way to tell ice creams from frozen desserts. “The taste of frozen desserts lingers on long after you’ve had it, whereas once you’ve gobbled down ice cream, the flavour also leaves you,” says chef Avin Thaliath, co-founder and director at Lavonne Academy of Baking Science and Pastry Arts. In humid countries, frozen desserts are preferred over ice creams, as the latter melts quicker. However, for the health conscious, ice creams are a better choice says the Bangalore-based chef.

Food Safety Enforcement News – India this week – May -28-2017



Assam Govt to shut down stalls selling of fish, meat in the open

Guwahati :  The Assam government has decided to close all unhygienic stalls selling fish and meat openly on the footpath in Guwahati by Sunday.
As such practice has become poisonous and fatal to human life, the administration has decided to close all such unhygienic and open selling of fish and meat on the footpath in the city, a government release said here today.
The decision has been taken in an emergency meeting chaired by Additional Chief Secretary in charge of Guwahati Development M G K Bhanu here today, the release said.
Bhanu also ordered Deputy Commissioner Kamrup Metropolitan District comprising of Guwahati only, Commissioner of Police, Commissioner Guwahati Municipal Commissioner, CEO Guwahati Metropolitan Development Authority and Chief Food Safety Commissioner to work jointly as a team in this regard.
Meanwhile, in view of the Prime Ministers forthcoming visit to Guwahati on May 26 the meeting also discussed the cleaning up and beautification of Guwahati city, the release added.


The health minister Brahm Mohindra has issued strict instruction to district health authorities to ensure implementation of the Food Safety and Standards Act.

Local officials have been asked to act against large food and beverages operators besides smaller food shops and street vendors against whom there have been complaints of adulteration.

Mohindra chairing the state-level review meeting of food and drug administration (FDA) officers said it was the duty of the health department to ensure that health and hygiene of people are adhered to with supply of nutritious and unadulterated food articles.

He said there would be zero tolerance on adulteration of food articles and complaints of people in this matter must be addressed within a stipulated time. He exhorted the food safety officers not to confine their activities only to raid of food shops but instead they should try to bring positive results by acting against miscreants.

J & K 

Unsafe pulses sold in Valley

FSD asks dealers to stop sale, distribution of polished pulses
The Food Safety Department (FSD) Wednesday declared polished pulses sold in Kashmir as unsafe and asked dealers to stop selling them in the market.
Assistant Commissioner Food Safety, Srinagar, Hilal Ahmad Mir told Rising Kashmir that the Department has detected polishing in pulses using soapstone and oil.
The Food Analyst Kashmir found Arhar and Channa Dal samples coated with hazardous soapstone and oily substances, which have been declared unsafe as per the Food Safety & Standards Act (FSSA), 2006.
“If consumed, they can cause a potentially harmful effect on human health,” Mir said.
He said from coloured stones to hazardous Kesari dal, adulterated pulses are being openly sold in the market.
“The cheap and low-quality Kesari dal was banned by the government in 1961,” he said.
According to doctors, most of the polished Dals contain diamino-pro-pionic acid, which could lead to paralysis of the lower body and numbness in limbs and spine.
Officials said traders start mixing Kesari dal with normal variety of pulses after rise in prices of Arhar dal due to a poor harvest.
Mir said he has directed the designated Food Safety Officers in the districts to strictly enforce the order immediately.
“I have also requested the Commissioner Food Safety to issue ban orders as per the Analyst Report,” Mir said. 

Newspaper for packaging food, banned:regulations

Mangaluru : Food retailers can legally no longer pack food in newspapers as it poses serious health hazards, stated a Food Safety Officer, in Mangaluru city.
Under the guidelines issued by the Food Safety and Standards Authority of India, the authorities have now agreed to implement the Food and Safety and Standards Act effectively in the district, the official said. He said that use of newspapers for packing cooked food poses a risk to health and thus the ban is essential.
A press release from the Food Safety Officer said that public should not purchase any food items especially fried eatables wrapped in newspapers. Even mineral water comes under food category. The release stated that can/bottle/containers of water should have BIS standard and ISI mark. It should mandatorily have the date of manufacture and the expiry date on the bottle.
“If the public come across packaged drinking water units that fail to have ISI mark and are being sold in the market, they can bring the same to the notice of the food safety officer,” he said.
“The use of calcium carbide for artificially ripening fruits like banana, chikoo, mango, mosambi is also banned. Artificial ripening of fruits is not good for health,” food safety and quality officer Dr Rajesh said.
Consumers should verify details on standard mark, nutrition values, importers details, weight of the produce, expiry date and manufacturing date while purchasing food products.
In case of any complaints of food safety and standards, public can contact: 
Dr Rajesh B V, Designated officer, Food Safety and Quality officer, Mangaluru (9449843255, 0824-2420466); 
H P Raju, senior food safety officer, MCC limits (7019181523/ 8453441763), 
Dr Naveen Chandra Kulal, taluk medical officer/food safety officer (9845228689), 
Dr K Kala Madhu Taluk medical officer/food safety officer, Belthangady (9845967576), 
Dr Subramanya M R, taluk medical officer/food safety officer, Sullia (9449662224), 
Dr Deepa Prabhu, taluk medical officer/food safety officer, Bantwal (9845838677), 
Sumanth, food safety officer, Puttur (9449505104).




Health department cautions food business operators

DIMAPUR : The Nagaland State Department of Health and Family Welfare (DoHFW) issued a notice today prohibiting the sale of all forms of packed food items, beyond their ‘best before’ and ‘expiry date’ timeframe. The prohibition is in effect across the state.
The notification stated that sale of food beyond ‘best before’ and after ‘expiry date’ may be considered as unsafe food and is prohibited under sub-clause (I) and (2) of the Section 26 of the Food Safety and Standards Act, 2006 and sub-clause (a) clause (2) of Section 27 of the said Act.
Offenders are liable to a penalty not exceeding Rs 25,000 under Section 50 of the Food Safety and Standards Act, 2006 and punishable with imprisonment for a term of six months to seven years with fine of Rs 1,00,000 to Rs 10,00,000 under clause (I) (II) (Ill) and (IV) of Section 59 of Food Safety and Standards Act, 2006.
The department directed all food business operators in the state to comply with this notification, and cautioned that action shall be taken against defaulters under the appropriate provisions of the said Act.
All designated officers (CMOs) and Food Safety Officers (FSOs) have also been asked to carry out inspection/checking and sampling of food establishments under their jurisdiction and take necessary action against the defaulters.
Further, the department also asked the public to inform the Chief Medical Officers/Food Safety Officers of the districts or Directorate of Health & Family Welfare (Food Safety Cell) if anyone is found selling such food items.


Vendors caught selling water from unlabelled, soiled cans in Chennai

CHENNAI: In the second time in less than a month, food safety officers on Thursday caught vendors selling water unlabelled and soiled cans at two government hospitals in Egmore here.
Based on a tip-off, food safety officers landed at the Institute of Obstetrics and Gynaecology and found a vendor selling water on the campus at Rs 8 a bottle. Another man was caught selling water on the pavement just outside the Institute of Child Health from a container that had multiple labels. Around 40 cans were seized.
Food safety officer A Chandrasekaran, who inspected the hospitals along with two other officers, said four samples were collected and sent for testing. “Last time, the vendors were just let off with a warning. This time, if the samples are found to be non-potable, the department can take action,” he said.
During questioning, the vendors said they had bought the water cans from a dealer nearby for Rs 40. The water was then sold to patients and their attendants.
On May 11, food safety officers caught the same two vendors selling water from soiled cans in the hospitals.

Quality of water sold by tanker lorry operators remains unchecked

There is no mechanism to check the quality of potable water supplied in private water tankers.
Water shortage during the harsh summer has forced many to depend on private water suppliers. However, the quality of potable water sold by tanker lorry operators remains unchecked as there is no mechanism in place for the same.
While quality of packaged drinking water is often checked by the Food Safety and Standards Authority of India (FSSAI), potable water supplied by private operators in tankers is not checked by the government agency.
‘Not a packaged product’
According to FSSAI officials, potable water supplied in private tankers does not come under their ambit. “Examining the quality of water supplied in tanker lorries does not come under FSSAI as it is not a packaged product. FSSAI examines only packaged drinking water,” said O.L.S. Vijay, designated officer, FSSAI, Coimbatore.
As of now, private water tanker operators do not require any licence or permit to supply potable water or water for other purposes. They either draw water from their own water sources like bore wells and open wells or buy water from those who have the sources.
“The water supplied can be potable or for other purposes. Even if we check water in a tanker, the operator may not admit that it is for drinking purposes. It is difficult for us to prove the same,” said a food safety official.
The corporation has no role in checking the quality, according to officials as the local body is responsible to ensure quality of water supplied by it at times when distribution through pipelines is disrupted.
Meanwhile, most of the hotels in the city which buy potable water from private suppliers, are providing filtered drinking water to customers. According to K. Kathirmathiyon of Coimbatore Consumer Cause, it is advisable for the seller to get the sample of water from the collection centre to be tested once in a while.
“This will help them to ensure their credibility and safety of water supplied to the customers,” said Mr. Kathirmathiyon.
“We spent around Rs 5,000 to purchase potable water a day. While reverse osmosis water is served in the pipeline for hand wash, purified water is given for consumption,” said an owner of one of the restaurants in the city.
According to representatives of Private Water Suppliers’ Association, there are about 5,000 tankers operate in Coimbatore.
These tankers supply water to apartments, hospitals, hotels, schools, private enterprises and houses. After regulations were brought in on drawing water from water bodies, private suppliers mainly depend on bore wells in the rural parts of the district.

Namma Chennai : Keeping Food Safety First at Marina. A job well done by the Food Safety Department

A team from the Food Safety department were on a mission this Friday when they set out to Marina Beach. Based on complaints,around 300 hundred food stalls in the 3 km stretch between Anna Square and Lighthouse were raided and inspected.
Ten teams of officials were mobilized for the drive and they did a top notch job of checking the stalls for adulteration, expired products, unauthorized addition of food colours and personal hygiene of food handlers.
The sad fact of the matter is that a lot of roadside food vendors are not aware of basic food safety practices and they are just trying as hard as they can to etch out a living for themselves. Drives like this are not only for the purpose of seizing and nabbing and terrorizing the vendors. That is not the intention at all. The intention is to make sure that no rotten, out of date, unsafe food is sold to customers and also to make the vendors aware of the dangers of selling food that is not handled or stored properly.
Officials seized 100kg of decayed fruits, 24kg of rotten fish and 7kg of expired ice-cream and biscuits. In addition, they also took away 40 litres of expired soft drinks and 31 litres of reused oil.
It is a scary prospect, but efforts such as these by R Kathiravan, designated officer, Tamil Nadu food safety and drug administration department and his team make us feel a good that issues like these are slowly being taken care of.
None of the vendors were fined this time as the officials realised that most of them did not even know of food safety practices. Even though a fine of upto Rs.25,000 can be charged under under the Food Safety and Standrads Act, 2006, the officials find it difficult to drag the vendors to courts. Most of them do not own the push carts and it is hard to trace them. The vendors from whom the food was seized were let off this time with a strict warning notice and the information that food safety offices would be issuing spot fines if the same vendor was found defaulting again. They were also advised on how best to avoid contamination of food and were informed that more raids would follow.
It is heartening to see such efforts being taken and we hope that more such efforts with the participation of officials,customers and vendors together can bring about a great change.
The Chennai Corporation has enumerated nearly 1,500 hawkers on Marina beach. For any food related complainants WhatsApp to 94440 42322.
Synthetic milk racket busted in Agra
AGRA: In a major crackdown on adulterated milk, food safety and drug administration(FSDA) team conducted raidson three places in the city and seized several thousand litres of synthetic milk, along with liquid detergents and chemicals. One woman was arrested in this connection even as three FIRs against five people were registered.

Vineet Yadav, assistant commissioner, FSDA, Agra said, “The joint raid of FSDA and police was conducted at a house in Kukhreliya village under Barhan police station. A large quantity of adulterants was found while one woman was caught red-handed making synthetic milk.”

5 RO plants seized

Lucknow: Five reverse osmosis (RO) plants have been seized by the food safety and drug administration (FSDA) in this month till now for anomalies in documentation.
The fifth, in Aurangabad, was seized late Wednesday evening.
According to FSDA district officer PR Mishra, there are eight RO plants in Lucknow approved by Food Safety and Standards Authority of India (FSSAI) and Bureau of Indian Standards (BIS). The seized plants were not registered with either.
The seized RO plants supply around 5,000 litres of water to Lucknow daily. According to FSDA, the manufacturers used to supply bottles to offices and student hostels.

Adulterated foods: Kolkata police Enforcement Branch to conduct raid

KOLKATA: Getting a tip off that adulterated foods are being served in some Kolkata restaurants, Kolkata police Enforcement Branch (EB) has decided to conduct a raid across the city. The drive will follow a similar raid in Dum Dum area last week.
Kolkata Municipal Corporation top brass said that the civic body would extend its helping hands in the forthcoming EB initiative.
“We have expertise in dealing with such cases of adulteration. We will extend our help to the EB team if need be,” said a KMC health department official.
In fact, the KMC is the nodal agency for conducting such raids in the city or assisting the EB in case the latter carries out a drive against adulteration.
In recent times, the KMC health department has raided several north and south Kolkata restaurants and took samples of food items.
Among the food items, biryani has been one item which has failed the civic body’s laboratory tests very often.
“We were surprised to find a reputed chain of restaurants selling adulterated biryani. The chemical that the restaurant used in biryani to enhance colour and taste of the popular food was not permitted under food safety rules,” a KMC food safety official said.
Besides food, packaged drinking water has been a major headache for the KMC food safety cell. “We have found several packaged drinking water brands to be fake. These brands are mainly sold in the districts but often get into our city and are sold mainly in the pan or stationery shops,’ said a KMC official.
Eatery Manager held for stale food 

KOLKATA: A manager of a restaurant in Dum Dum was arrested on Friday by the Enforcement Branch on Friday following raids where it was found that the eatery was serving stale food. The raid was jointly conducted by officers with South Dum Dum Municipality officials to check several restaurants in Nagerbazar, Dum Dum Road and Jessore Road. 

South Dum Dum Municipality ward 9 councillor Surajit Roy Chowdhury said raids were being conducted since Thursday after the civic authorities were tipped off that stale food was being served in some restaurants.

South Dum Dum Municipality chairman Pachu Gopal Roy said: “Strict action will be taken against them within seven days if the eateries do not take preventive measures. We have warned them their trade licence will be cancelled if they don’t follow the safety rules.”


Food Safety Enforcement News – Tamilnadu this week – May 28-2107


பான் மசாலா, குட்கா தடை ஓராண்டு நீட்டிப்பு

தமிழகத்தில், பான் மசாலா, குட்கா போன்ற புகையிலைப் பொருட்கள் தயாரிக்க, விற்பனை செய்வதற்கான தடை, ஓராண்டுக்கு நீட்டிக்கப்பட்டுள்ளது.குட்கா, பான் மசாலா போன்றவற்றில், புகையிலை மற்றும் நிக்கோட்டின் அதிக அளவில் பயன்படுத்தப்படுகிறது. இவை, உடல் நலத்திற்கு பெரும் பாதிப்பை ஏற்படுத்துகின்றன. எனவே, குட்கா, பான் மசாலா, புகையிலை, நிக்கோடின் கலந்த உணவுப் பொருட்கள் தயாரிக்க, விற்பனை செய்ய தடை விதிக்கப்பட்டு உள்ளது. 
அது வரும், 23 முதல், ஓராண்டுக்கு தடை நீட்டிக்கப்பட்டுள்ளது. இதற்கான உத்தரவை, உணவு பாதுகாப்பு கமிஷனர், அமுதா பிறப்பித்துள்ளார்.


தரமற்ற உணவு விற்பனை செய்யப்படுவதாக புகார்: சென்டிரல் அருகே 500 கிலோ சுகாதாரமற்ற இறைச்சி பறிமுதல்

சென்னை சென்டிரல் அருகே தரமற்ற உணவு பொருட்கள் விற்பனை செய்யப்படுவதாக வந்த புகாரையடுத்து, அப்பகுதியில் உணவு பாதுகாப்பு அதிகாரிகள் சோதனை நடத்தி 500 கிலோ சுகாதாரமற்ற இறைச்சியை பறிமுதல் செய்தனர்.
சென்னை சென்டிரல் ரெயில் நிலையம் அருகே உள்ள அல்லிகுளம் பகுதியில் உள்ள கடைகளில் சுகாதாரமற்ற உணவு பொருட்கள் மற்றும் இறைச்சிகள் விற்பனை செய்யப்படுவதாக அதிக அளவில் புகார்கள் எழுந்தது. இதையடுத்து உடனடி நடவடிக்கை மேற்கொள்ள உணவு பாதுகாப்பு துறைக்கு மாவட்ட கலெக்டர் அன்புசெல்வன் உத்தரவு பிறப்பித்தார். அதன்படி சோதனை நடத்த உணவு பாதுகாப்புத்துறை (சென்னை மாவட்ட) நியமன அதிகாரி கதிரவன் உத்தரவிட்டார். 
இதையடுத்து உணவு பாதுகாப்பு அதிகாரிகள் சதாசிவம், சிவசங்கரன், லோகநாதன், ஜெபராஜன், சுந்தரராஜன், ராஜபாண்டி ஆகியோர் கொண்ட குழு நேற்று மாலை அல்லிகுளம் பகுதியில் அதிரடி சோதனை மேற்கொண்டது. 
அப்போது அங்குள்ள கடைகளில் தரமற்ற எண்ணெய் மற்றும் மசாலாக்கள் கலந்து மீன், கோழி, ஆடு மற்றும் மாட்டிறைச்சி விற்பனை செய்யப்படுவது கண்டுபிடிக்கப்பட்டது. கெட்டுப்போன இறைச்சியும் அதிக அளவில் பறிமுதல் செய்யப்பட்டது. மேலும் சில கடைகளில் தடை செய்யப்பட்ட புகையிலை பொருட்களும் பறிமுதல் செய்யப்பட்டது. 
500 கிலோ இறைச்சி
பின்னர், சென்னை அரசு பொது ஆஸ்பத்திரி முன்பு இருக்கும் கடைகள் மற்றும் அப்பகுதியில் உள்ள நடைபாதை கடைகளில் விற்கப்படும் உணவு பொருட்களின் தரத்தையும் அதிகாரிகள் சோதனை செய்தனர். அப்போது காலாவதியான குடிநீர் கேன்கள், தரமற்ற உணவு பொருட்கள் ஆகியவற்றை அதிகாரிகள் பறிமுதல் செய்தனர்.
உணவு பாதுகாப்பு அதிகாரிகள் நேற்று நடத்திய அதிரடி சோதனையில் 500 கிலோ அளவில் தரமற்ற மற்றும் கெட்டுப்போன இறைச்சிகள் மற்றும் புகையிலை பொருட்கள் பறிமுதல் செய்யப்பட்டன. அடிக்கடி உபயோகப்படுத்தப்பட்ட எண்ணெய் அங்கேயே கொட்டி அழிக்கப்பட்டன.






Now farmers can gauge market

JAIPUR: Addressing the valedictory session of the three-day Global Rajasthan Agritech Meet (GRAM) in Kota on Friday, Union minister of state for consumer affairs, food and public distribution, C R Chaudhary said that the time has come for the farmers to gauge the market for their produce

Knowing the forthcoming agri-trends in the market will not only get them the right price but also will prove to be a deterrent for the losses they suffer, said the minister. He also cautioned the farmers against the sheep mentality of following the same crop trend which has done well in a particular period.


The minister said that Kota division was most appropriate for organizing first of the divisional ‘GRAMs’. The division has 50% of the assured irrigated land as compared to the 30% of the entire state. GRAM will bring about a comprehensive change in the techniques of agriculture and allied sector as increasingly more farmers adopt modern technology, he further said.


During the valedictory session, farmers were facilitated for their contributions in the fields of agriculture, animal husbandry and dairy.


On the last day, MOU worth Rs 112.50 crores was with a private firm Shiv Health Foods LLP for setting up a manufacturing unit of high quality soy proteins.

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