Snacks outlet told to pay Rs.50,000 to movie-goer who was charged ₹10 more

Consumer forum finds shop at Sangam theatre guilty of unfair trade practice

The Chennai (North) District Consumer Disputes Redressal Forum has directed a snacks outlet functioning inside the Sangam theatre on Poonamallee High Road to pay compensation of ₹50,000 to a moviegoer who was charged ₹10 more for using his credit card to pay for popcorn and chicken tikka purchased by him on August 31, 2014.

Allowing a complaint preferred by Karthik Manickam of Koyambedu, the forum, comprising its president K. Jayabalan and member M. Uyirroli Kannan., held that Sona Foods, represented by its partner Ramanathan, was liable to compensate the complainant for the mental agony caused to him due to “unfair trade practice.” They also ordered the refund of ₹10.

The forum ordered that the compensation should be paid within six weeks, failing which it would carry interest at the rate of 9% till the date of payment.

In his complaint, Mr. Manickam said he visited the theatre to watch a movie and purchased snacks worth ₹140 during the break. However, the outlet swiped his card for ₹150.

Unauthorised charges

Later, he was reportedly told that the additional amount was charged towards tele connectivity required for the swiping machine, bank transaction and service charges.

The complainant approached the forum after his bank informed him that merchant establishments were not supposed to claim such charges from customers.

 
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Govt asked to check contamination of fish

Stress on mechanism to test samples
The Kerala State Human Rights Commission has issued directions to the Government to crackdown on the widespread use of chemicals for preservation of fish.
Acting on petitions filed by Manu C. Mathew, C.J. Johnson and Ajith, the commission urged the Government to constitute a task force comprising officials from the departments of Food Safety, Health and Fisheries to carry out periodic inspections at fish markets.
Highlighting the need to keep a constant tab on fish markets at the district, panchayat and taluk levels, acting chairman of the commission P. Mohandas called for a mechanism to collect and test samples at regular intervals.
He stressed the need for a public awareness campaign against the use of chemicals for preservation of fish.
The commission was earlier informed by the Food Safety Commissioner that chemical contamination had been noticed in the fish brought to Kerala from other States.
Ice factories supplying to fish markets were found to be mixing formalin and sodium benzoate was also being used as a preservative.
The department also informed the Commission that inspection of fish markets in coastal areas had been stepped up with the help of the Marine Police.
Observing that the recommendations of the Lok Ayukta to check chemical contamination of fish had not been implemented, the Commission urged the government to take strong steps for the purpose.

Amway guilty of ‘Misbranding’ with fine 1 Lakh

New Delhi, Nov 8
Global direct selling major Amway has been asked to remove two of its products from sales by the apex counsumer commission which also slapped a fine of Rs one lakh on it for wrongly branding its products.
The National Consumer Disputes Redressal Commission (NCDRC) asked Amway India Enterprises Pvt Ltd to remove Amway Madrid Safed Musli (Apple) and Kohinoor Ginger Garlic Paste from the market within a period of six weeks.
“As these products have been sold to certain consumers and they have suffered on account of the unfair trade practice adopted by the petitioner in respect of these two products, I deem it appropriate to set aside the order of the State Commission setting aside the order of the District Forum for awarding exemplary damages of Rs 1,00,000 to be deposited with the Consumer Welfare Fund mentioned in the order,” NCDRC Presiding Member Prem Narain said.
“The petitioner company shall also issue the corrective advertisement as ordered by the District Forum. If the petitioner company wants to reintroduce these products, the same may be introduced after getting the approval from the Food Safety and Standards Authority of India,” the NCDRC said.
According to the petition filed by Consumer Guidance Society, an Andhra Pradesh-based NGO, three items were found to be misbranded or adulterated after samples of products of the firm were tested by the Chief Public Analyst of State Food Testing Laboratory.
The district forum in 2007 had asked the company to remove two out of the three adultrated/misbranded products from market and directed it not to indulge in such unfair trade practices in future.
It had also imposed Rs one lakh as exemplary damages and asked the firm to deposit the amount in the Consumer Welfare Fund.
The state commission had, however, partly allowed the appeal of the firm by asking it not to pay the damages on the ground that the NGO did not suffer any loss.
However, the apex consumer commission considered this as a material irregularity and said the State Commission has perhaps mistook this cost to have been awarded to the respondent which is not correct.

TN : Consumer Forum fines FBO for selling substandard sweet

Consumer Disputes Redressal Forum orders compensation for hair in Kulfi

Chandigarh:

The District Consumer Disputes Redressal Forum has directed Verka, the flagship brand of Punjab’s state-owned cooperative Milkfed, to refund Rs 25 and pay Rs 3,000 as compensation for harassment caused to Sector 19 resident after a hair strand was found in an ice cream he bought from its booth. The Verka authorities were also asked to deposit Rs 7,000 with Institute for The Blind, Sector 26, as penalty for the irregularity in a first of its kind order.
Anshul Arora, a resident of Sector 19, said he had purchased one “Malai Kulfi” from Verka booth for Rs 25 on December 25, 2016. He found a hair stand and immediately informed the salesman, who referred the matter to the head of the marketing team.
The matter was reported to the police. A daily diary report (DDR) was lodged. A report from a food analyst in Haryana was sent to food safety officer, Government Multi-specialty Hospital, Sector 16. It was proved that the sample of kufli in the poly pack contained a small piece of hair.
The complaint was filed against Verka booth in Sector 19, Verka milk plant in Industrial Area and Punjab State Cooperative Milk Producers Federation Limited, Sector 34.
In its reply, Verka denied hair was inside the kulfi. It stated that the strand might have stuck to the kulfi because of the windy weather and due to a barber’s shop near the booth. Verka also stated that the alleged incident happened on December 25, 2016, and the complainant had taken the sample to laboratory for checking after two days. Verka authorities further stated that it might be possible that the plastic bag in which the sample was stored was containing a hair.
The forum held the pleas taken by Verka that the hair found inside the kulfi might have stuck because of windy weather and due to barber’s shop nearby was highly absurd.
How can a hair from a barber’s shop stick in an ice-cream packed in double packing, the forum asked. The other plea taken by them that it might be possible that the plastic bag in which the sample was stored was containing a hair, was stated to be “not worthy of belief as it is not reported in the report of the food analyst, Haryana, that hair in the sample of kulfi was stuck on it, rather it is reported that the sample contains a piece of hair.”

Pepsico fined as dead insects seen in Mirinda bottle

Insects in bottle : Consumer Forum asks Bisleri to pay up

Observing that “it should have been serious and concerned about manufacturing of hygienic consumable commodity”, Bisleri International Pvt Ltd has been directed by the Consumer Forum to pay a compensation of Rs. 15,000 to a retailer who found insects in a packaged water bottle he had purchased for sale at his store.

‘Human life at peril’

The District Consumer Disputes Redressal Forum said that though the contents of the bottle were not consumed by anyone, human life was put at risk and directed the company to pay the compensation to the complainant towards harassment and litigation expenses.

“Admittedly the bottle was not consumed by anyone but obviously it contained foreign particulars and the human life was at peril. The O.P-2 (Bisleri International) should have been serious and concerned about manufacturing of hygienic consumable commodity. The complainant suffered mental agony and litigation expenses for which he needs to be adequately compensated,” said the Forum.

Properly sealed bottle

“We are of the opinion that the ends of justice would be met, if the complainant is awarded for a sum of Rs. 15,000 as compensation towards harassment and litigation expenses,” it ordered. The case dates back to 2013.

The complainant in this case ran a small store at Boulward road. In June, 2013, he purchased 10 boxes of Bisleri bottles from an authorised dealer of Bisleri for sale at his store.

On checking the bottles, he found insects and worms in one of the bottles which was properly sealed. He then approached the dealer who did not pay any heed forcing him to approach the company.

Visit by executive

The complainant then filed a complaint before the District Forum. Bisleri appeared before the Forum and said one of its executives had visited the complainant asking him to give the water bottle in question for sample analysis and tests. It said the complainant refused to hand over the bottle and demanded heavy compensation.

The company also told the Forum that it has come to know of the duplicacy of the water bottles in its brand name and is in the process of lodging a complaint against the offenders.

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