Consumer alert – MTR Foods – Worms in Bhindi Masala

Food Business Operator : MTR Foods (Manufacturer)
Product : Bindi Masala
Issue : Worms in Bhindi Masala
Consumer complaint by Palash Badjatya on July 18th in India Consumer Complaints Forum

Moments ago (~1 hour before this post), on the date of 7th of july 2017, i was eating the bhindi masala when i noticed the worm. I was halfway through eating the sabzi. I hadn’t noticed the worm earlier because of the color similarity between the worm and the sabzi. (I’m glad some other people saw their insects before they ate anything.) i am not sure if there were/are more worms in the sabzi. Hard to tell; the color similarity can be seen in the photos. Also, the worm is pretty big (~1.5 cm). I hope that the worm got cooked with the sabzi atleast (Yay?); not really in the mood to get sick.

This product was purchased and consumed (Until i found the worm, of course) in the the details of this complaint, i have entered the company’s india details as the product was manufactured in india.

As for the resolution of the complaint, for starters, i ask for a refund for this particular product and also ask that the company be more careful. I have 5 other packets of mtr ready-to-eat with me and i don’t know what i’m going to do with them now. I ask for a refund of those too. I am not sure whether just refunding will lead to any fruitful overall solution, considering there have been several other previous complaints about insects and subsequent refunds. Stronger action needs to be taken. Can other people suggest a better course of action for stricter punishment for mtr?

bhindi masala - worm (s) in productbhindi masala - worm (s) in product
bhindi masala - worm (s) in productbhindi masala - worm (s) in product

Complaint Status

[Jul 18, 2017] MTR Foods customer support has been notified about the posted complaint.


MTR Foods Customer Care‘s response, Jul 18, 2017
Dear Palash, Thank you for writing to us.

This is to acknowledge your mail dated 18 July 2017 regarding Bhindi Masala.

We are investigating the matter and will get in touch with you shortly.

Thanking you.
Best Regards,
Customer Care
MTR Foods
No 80, Bommasandra Industrial Area,
Hebbagodi, Anekal Taluk,
Bangalore-560 099.


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