Food Business Operator : Karachi Bakery
Place : Hyderabad, AP,
Product : Karachi Biscuits Kaju & Cherry Flavour
Issues : 2 Big stones in biscuits
Consumer complaint as posted by Srinivas Dhanala on May 12th in Indian Consumer Complaints Forum
With Deep Pain!
On this Friday Morning I was enjoying my favorite Karachi biscuits gifted by a dear friend of mine travelling from India. I eat almost 8 pieces of the biscuit and to my surprise one of the biscuits had 2 big stones. I almost chewed this stones and was about to break my jaw teeth. I am highly disappointed by the fact that a brand like Karachi Bakery does not take care of the quality of the ingredients used.
How come a 60 year celebrating brand with such premium price and worldwide recognition not even follow the basic principal of quality.
I am highly disappointed for the fact that even the smallest of bakeries take care of hygiene and a brand like Karachi Biscuits ignores it.
I have been a fan of bakery products since my childhood days in Mumbai and I have never faced such issues even from the local bakery products.
I could have broken my teeth today. Thanks to the fact that I was not chewing it too fast.
I will post this to all my friends and relatives and I will strongly recommend them not have any biscuits supplied by you. I do not want any of my near and dear ones to get hurt.
Attached pictures of the packet and the stones for you to work on it. I would expect a courtesy revert on the action taken on this. Else I am going to put this up in consumer court.
With Deep Pain,
Contact No: +971-529877225
[May 12, 2017] Karachi Bakery customer support has been notified about the posted complaint.
PESPRO Comments :
Dear Srinivas, It is unfortunate your favourite trusted brand is now facing quality issues. If you are interested to file complaint issues on quality, hygiene standards of the factory, you can do it with District Designated Officer (Food Safety) with the evidences you have. You can also approach consumer court for deficiency in products .