Consumer alert : Mondelez India Foods – Rich Dry Fruit box – powder form

Food Business Operator : Mondelez India Foods (Formerly Cadbury india ) – (Manufacturer)

Product : Rich Dry Fruit Box 

Issue : Powdered product

Consumer complaint as posted by Vishal Gandhi on May 5th in consumercomplaints.in

Hi Cadbury team,

I am a regular consumer of Cadbury Celebration products and often celebrate various occasions withy your products.
Last week, I received a gift from my cousin of Rich Dry fruit box for my daughter, when I opened it I found product completely dried up and in powder form. It looks it is an expired product. It is having manufacturing details as 07/16 and best before 10 months tag on the box.
I tried to call customer care no, but could not reach.
I am sure you will revert back with appropriate actions.

Regards,
Vishal Gandhi
8879792489

Complaint Status

[Mar 05, 2017] Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Mondelez India Foods / Cadbury India Customer Care‘s response, Mar 06, 2017
Dear Vishal,

We thank you for writing to us. If the manufacturing date is 07/16 and Best before is 10 months then the product has expired. To enable us to take necessary corrective action please write to us at consumer.service.cell@mdlz.com providing us with the name and address of the retail outlet from where this was purchased. On our part we continually educate retailers on the need to follow the “First in first out” stock rotation. Awaiting to hear from you and assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Complaint comments
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