Consumer alert – Rice Weevils in India Gate Brand Basmati Rice

Food Business Operator : Best Foods P Ltd (Manufacturer), Big Bazaar (Retailer)

Place : Mumbai

Product : Basmati Rice in 5kgs pack

Image result for India Gate brand Basmati

Issue : Rice Weevils inside pack

Image result for Rice Weevils

Representative images from Google

Consumer complaint as posted by rubyj on Feb 28th in consumercomplaints.in

I purchased a 5kg pack of premium basmati rice from big bazaar a month ago. Opened it a couple of days back to find several rice weevils gorging on my expensive rice. The MRP of the product is Rs. 1000 and while this company is no daawat or india gate they definitely are fssai approved. It is very disappointing to not get your money’s worth. The product price is in line with major rice brands but the quality is not. You would be wise to trust brands over this company.

 

Reply received from Customer Care Big Bazaar Group :

Dear Customer,

Apologies about this. Please write at priya@futuregroup.in with your contact number and store details. Will take it up.

Regards,
Priya
Future Group

PESPRO Comments:

Its a failure on the part of Manufacturer – Best Food P Ltd, and Retailer – Big Bazaar Stores to maintain the Basmati Rice free from pests. Pest Control should have been done in a periodical way which is neither followed by Manufacturer nor the retailer. Advised to file complaint with District Designated Officer (Food Safety)for regulatory action as this will be a recurring feature for others too.

 

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