Consumer alert – selling duplicate products

Food Business Operator :

Product : Keva Double Stem cell powder 

Issue : Duplicate product supplied

Consumer complaint : As posted by Lakshmanan Muthu on Feb 18th in

I had brought one health powder (keva Double Stem Cell Powder). After receiving the product I had found that, which I had received is duplicate one. Immediately I raised the complaint. After 15 days they called me and said that they will not accepting the my claim. And also Still they are selling the same product. Plz help me to refund the payment this.

Complaint Status

[Feb 21, 2017] customer support has been notified about the posted complaint. Customer Care‘s response, Feb 21, 2017
Dear lakshmananmuthu, We’re sorry to hear about your experience. Since we can’t reach you so you can contact us here:

Team eBay

PESPRO Comments :
Dear Lakshmanan Muthu, With regards to your complaint, onus is on you to prove it is a duplicate product. If you have the evidences to prove it you can file complaint with District Designated Officer of your area immediately for taking regulatory action. If you are very particular about refund you can file complaint through a consumer forum. For more clarifications follow me Subscribe https:/ an exclusive blog for food safety from farm to fork.
Customer Service Rating : 29%
Complaints registered : 3629 , Resolved : 697

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