Food Business Operator : Mondelez India Foods
Product : Cadburys Dairy Milk Chocolate
Place : Goregaon
Issue : Worms in chocolate
Consumer complaint : As posted by More Ashish on Dec 16 in consumercomplaints.in
On 16-12-2016 i had purchased 4 chocolate of dairy milk worth rs 10 each, from goregaon, packing date for the same is oct 2016.
When opened the product was faulty and whole of the chocolate was in poor condition and it contained worms inside the products, even though the product was not expired.
[Dec 16, 2016] Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Mondelez India Foods / Cadbury India Customer Care‘s response, Dec 16, 2016
Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at firstname.lastname@example.org with your contact and purchase details. Please retain the product in a sealed bag, our representative will visit to examine/collect the product.
Customer Satisfaction Rating : 20%
Complaints : 502, Resolved : 99
PESPRO Comments :
Dear Ashish, With reference to your experience it is clearly seen that it is a worm infested chocolate. Handing over the sample to the manufacturer is not advisable. Let them inspect, take photos and respond. Presence of worms in chocolate clearly shows the retailer has not followed good practices in storing. Please follow my blog by registering your email id for regular updates – https://pesproppt.wordpress.com – exclusive blog for food safety from farm to fork.