Consumer alert – Pay TM Mobile Solutions – Wrong Product delivered

Supplier : PayTM Mobile Solutions

Image result for paytm logo

Product ordered : ON(Optimum Nutrition)Gold  Standard  100% Whey Protein Strawberry Flavoured 5lbs

Product delivered : ON Chocolate Flavoured with less quantity (seal tampered)

Issue : Wrong product delivery, No response from Customer Care on the complaint

Consumer complaint : As posted by Rahul Pandit on Nov 28th in consumercomplaints.in

I ordered one ON (optimum nutrition) 100% whey protein 5lbs strawberry flavoured on 16th november through paytm app Ordered number:- 2228759504 @ Rs 7399. they had given me time of delivery in b/w period 21 nov-24th november. but one day late finally i received our ordered on 25 nov 16 with packing when i opened that package i surprised to see that the whey protein is come without seal pack inside and outside and it was already open by someone else . i ordered strawberry flavored but they sent to me a chocolate flavored with lass quantity . i tried to contact him telephonically @ customer care no 01203062244. and sent many time email to them but didn’t get any reply so finally i write to you. i want my cash back and return that product. please help me

i give you all the details for my product as following as under:-
OPtimum nutrition gold standard 100%whey protein 5lb delicious strawberry
Ordered date :- 16 November 2016
Ordered number:- 2228759504
Resisters phn number on paytm :- 9999818275
Email id atulmudgal2011@gmail.com
Price :-7399

Pictures as posted by the customer

Regarding cash back and return of the product which i received without seal pack and opened (On whey protein)Regarding cash back and return of the product which i received without seal pack and opened (On whey protein)
Regarding cash back and return of the product which i received without seal pack and opened (On whey protein)Regarding cash back and return of the product which i received without seal pack and opened (On whey protein)
Customer Satisfaction Rating : 4%
Complaints : 7689, Resolved : 233
PESPRO Comments:
Dear Mr.Rahul Pandit, as for as your complaint is concerned PayTM is responsible for the lapses. It is their duty to replace and supply the ordered product. If their response is poor you can take up this matter with a consumer forum for deficiency of services.
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