Consumer alert – Mondelez India Foods / Cadbury India – U clip found in Dairy Milk Silk chocolate

Food Business Operator : Mondelez India Foods

Product : Cadbury Dairy Milk Silk

Image result for cadbury dairy milk silk

Representative image

Issue : U clip in chocolate

Consumer complaint : As posted by Daya Maladkar in on Nov 28th

On 22nd Nov 2016 I, Mrs. Daya Bhupesh Maladkar got an Iron U Clip in mouth while eating Cadbury Dairy Milk Silk worth Rs 65/-. The Bar Code no. of this Cadbury is 901233021829. One more code is written above Mfg date of 07/16 is H60718.

I contacted on the helpline of Cadbury immediately on the same date but nobody contacted on this matter till 23.11.2016. This seems that they are taking this matter lightly. On 24.11.2016 in the evening one staff of Cadbury Mr Prashant contacted me & asked for U Clip for cheking but since I was not available in the office I didn’t handover the u clip to him.

This is very very serious matter. I can’t even think what would have happen to my kid if he had eaten this chocolate. Pl take proper action in this regard to avoid this kind of negligence.

Complaint Status

[Nov 28, 2016] Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Customer Service Rating : 20%
Complaints : 498, Resolved : 96
PESPRO Comments :

Dear Daya Maladkar, With reference to your complaint on U clip in Cadbury Dairy Milk Silk, the manufacturer Mondelez India Foods / Cadbury India will ask you to return the problematic chocolate to asses the genuineness of your complaint. If it is true, it is a defect in manufacturing process . If you have photos you can share with them. At the maximum they will replace the defective chocolate with a new one. You can also file complaint with District Designated Officer (Food Safety) of your area with evidences to take regulatory action against the manufacturer.


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