Consumer alert : Mondelez India Foods – Cadbury Dairy Milk crackle damaged chocolate with fungus and insects

Food Business Operator : Mondelez India Foods

Product : Cadbury Dairy Milk Chocolate

Image result for cadbury dairy milk fungus attack

Repesentational image

Issue : Crackle, damaged chocolate with fungus and insects

Consumer complaint : As posted in by Amishadey on Nov.18

Some days before my father had bought a dairy milk crackle from the shop and when i went to have a bite of it  was completely full of insects n fungus . The retail counter also does not accept the complaint or chocolate . I just want to inform that how a renowned company can do this type of activity which is very dangerous… if a child would have eaten that chocolate then he or she would be ill
So i want a positive response from ur company as soon as possible.


Complaint Status

[Nov 18, 2016] Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Customer Satisfaction Rating : 19%
Complaints : 495, Resolved : 95
PESPRO Comments:
Dear Amishadey,
Customer Care Rating is 19%. Even if they respond, the manufacturer / distributor will ask you to hand over the defective chocolate in the garb of testing. I suggest to file complaint with Food Safety Dept. Designated Officer of the area from where you purchased the chocolate.



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