Consumer alert – Mondelez India Foods – Fungus in Cadbury Chocolates

Food Business Operator : Mondelez India (Manufacturer)

Place: Vadodara, Gujarat

Product : Cadburys Dairy Milk

Issue : Fungus in Chocolates

Consumer complaint : as posted in consumercomplaints.in on Oct 19th, by harsha125mane

Hi Team,

I have purchased Cadbury Celebration on 23rd August 2016. Celebration chocolate manufactured in April 2016, when i have opened on the 23rd August 2016. I have seen white fungus like dots in 2 Dairy Milk chocolates over making it inedible almost 4 months before expiry date. I have also seen that among bunch of chocolates, one small dairy milk chocolate manufactured on February 2016 which was quite surprising.

I have registered complaints in email on Mondelez India Customer Care email id on 24 Aug 2016, till date I have not received any further update on the issues.

 

Complaint Status

[Oct 19, 2016] Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint

Customer satisfaction rating :

Complaints : 492, Resolved : 85

PESPRO Comments:

Consumer is advised to file complaint with the evidences to District Designated Officer (Food Safety) since the response from Manufacturer is poor

 

 

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