Consumer alert – Mcdonalds India – Stale food supply

Food Business Operator : Mcdonalds India

Place: Mulund Rmall branch, mumbai

Issue : Stale food, poor quality of service 

Consumer complaint : As posted in consumercomplaints.in on Oct 12, by Bee32123

   
This is in regards to the horrible service provided by your team (mcdonalds – mulund rmall branch, mumbai) for four of our orders placed today (11/10/2016) on the website. the contact number of the service providers at the store is
1. 022-4913-4790 – store landline number
2. +91-8655660653 – store manager on duty

Following are the order ids:
#rma-11-10-2016-33189
#rma-11-10-2016-33190
#rma-11-10-2016-33192
#rma-11-10-2016-33193

Following are the list of your extremely horrible services received:
– incomplete order
– stale food (super chilled fries)
– coke dropped over the entire order
– landline number made unavailable for us to get back to you
– order made at approx 8.30 pm was delivered at 10.15 pm
– due to server issues, the order was delivered to the wrong outlet

2 of the 4 orders were returned back as they were not complete and the food was stale which was brought to notice to the delivery guy.

We seek complete reimbursement or re-delivery of the order for wasting our time and efforts behind this order. also we need to see disciplinary actions been taken against the concerned people who are responsible for this.

 

Complaint Status

[Oct 12, 2016] McDonald’s India customer support has been notified about the posted complaint.
Customer Satisfaction rating : 1%
Complaints : 284, Resolved : 4 
CONSUMERS CAN FILE COMPLAINT WITH DISTRICT DESIGNATED OFFICER F(FOOD SAFETY) IN CASE OF STALE FOOD 
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