Consumer alert – Reliance Fresh – Hygiene and Poor customer service

Food Business Operator : Reliance Fresh

Place : Peroorkonda

Product : Vegetables

Issue : Hygiene and poor customer service

Consumer complaint : as posted by Ben Mohan on Sept 26th in

I have been a customer of reliance fresh, Peroorkada since its opening. Today I saw Rotton vegetables, flies around and bad smell. Coriander leaves are decayed. When I touched It was itching even after I soap washed hands. Sales boys are around as usual joking and talking. They never help the customers who help themseves weighing loose items. Their response and body language is also not positive when we approach them and they are not customer friendly comparing with other outlets.

Complaint Status

[Sep 26, 2016] Reliance Fresh customer support has been notified about the posted complaint/
Customer satisfactory rating : 6%
Complaints : 1030, Resolved : 12
PESPRO Comments :
Reliance Fresh should be a licensed vendor of Food Safety Act and needs to follow Good Hygiene Practices in their outlet. If the customer is not satisfied over the conditions there, he can represent the matter to the District Designated Officer Food Safety.

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