Food Business Operator : Mother Dairy
Product : Milk & Curd
Issue : Underweight
Consumer complaint : as posted in http://www.consumercomplaints.in by D Bin on Sept 24th
I had registered complaint against underweight Milk & Curd to MOTHER Dairy customer care 1800-180-1018. The complaint no are 344963 & 349353. the complaint was registered in the month of AUGUST. The executives visited & took the pouch of curd and promised me to compensate 8 Kg of curd. Now they have closed the call saying that customer doesn’t have show the proof.
They have not yet visited for MILK. I again got a new CURD pouch of underweight. I tried to register the complaint but they are not registering a complaint against it and says it will treated as single case as curd case is already registered before.
Not solving or compensating me. I get repeatedly underweight items from them. It is around 5th time that i am getting underweight packing. Executives are not afraid of consumer court and asked me to complain anywhere I can.
Not providing the senior executives number & if arranged, asks me to follow escalation matrix, which they never provide accept the customer care number.
Very frustrated, Cheating me for the last 8 years as I am using Mother Dairy Milk & Curd which I never weight & they might be underweight as per myexperience.